Privacy Policy

Last updated: 2026

1. Overview

This Privacy Policy explains how EstheFlow ("we") uses the information we collect through the www.estheflow.com platform. For the detailed legal basis for processing personal data, see our Data Protection Notice .

2. Information We Collect

• Business and contact information you provide at registration
• Message content that reaches your business via the Instagram, WhatsApp, and Facebook Messenger integrations (processed solely for AI replies and appointment creation)
• Technical data related to platform usage (cookies, IP address, browser information)
• Limited transaction-status information from our payment provider (Shopier)

3. How We Use Information

• To create your account and deliver platform services
• To let the AI chat assistant generate replies specific to your business
• To keep your booking and customer/session package records
• To process payments and send invoices
• To improve the platform and fix technical issues

4. Cookies

The Platform uses cookies necessary for session management and core functionality. If third-party analytics/advertising cookies are used on our marketing pages, you can manage your cookie preferences from your browser settings.

5. Data Storage and Security

Your data is stored on cloud infrastructure protected by industry-standard security measures. Payment card details are never stored by us under any circumstances; those transactions are handled directly through Shopier's secure payment infrastructure.

6. Sharing With Third Parties

Your data is not shared with or sold to third parties, other than the infrastructure providers required to deliver the service (hosting, database, payment, and messaging APIs), unless you give explicit consent or it is legally required.

7. Contact

For questions about our privacy policy, you can reach us via the Contact page.